HSBC's branch in Chatham High Street is closed for five weeks while a refurbishment gets underway. The bank will see its face-to-face counter removed as part of the makeover, meaning customers will need to use new 'state-of-the-art' self-service machines instead, which will include cash and cheque deposit machines. It will reopen on Thursday, 25 November with a different format, new decoration and new furniture. The new-look branch will also feature an area that can be used for customer seminars, such as talks on financial wellbeing or how to avoid becoming the victim of fraud. Jordan Osbourne, HSBC's local director for the area, said: “We are continuing to invest millions of pounds into our branch network to create an enhanced experience for our customers, including those in Chatham.
"The changes that we are making to our Chatham branch will mean customers have a much more modern branch, with increased space in the banking hall. I am delighted that we are continuing to be there for our customers and the local community. “Whilst we are investing in our branch network nationally as well as in Chatham, the overall direction of travel for customer behaviour is quite clear - customers are becoming more comfortable primarily using online and mobile banking to take control of their finances, turning to other channels for very particular interactions. Existing staff will be available in the banking hall rather than behind the counter to assist customers who are less confident using self-service options. Customers can also complete day-to-day transactions at their closest Post Office. The decision to remove the face-to-face counter at the Chatham branch was first revealed in July this year, blaming a decline in footfall figures.
Mrs S Humphrey
9/11/2021 23:13:10
How is my son to access his account he has a children’s account which can only access at a counter ? Comments are closed.
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