HSBC's branch in Gillingham High Street is to permanently close down on Friday, 16 July this year.
It is part of plans by HSBC to become a market-leading digital bank and an overhaul of how remaining branches will operate. HSBC says the decision reflected "local market trends, customer behaviour and branch usage", which would see 82 branches nationwide permanently close in 2021. Of the 82 sites closing, 81 are within a mile of a Post Office, two-thirds are within five miles of another HSBC branch and nine in 10 are within 10 miles. Jackie Uhi, HSBC UK’s Head of Network said: “We know there will always be a need for face-to-face customer support and the evolution of our branches very much takes that into account. “Making sure we have a sustainable branch network is essential to us, and decisions to close branches are not taken lightly. "By ensuring we have the most suitable branch format in each specific local market that we serve, we will ensure that we are in good shape to meet the challenges ahead.” HSBC says that even before the Covid-19 pandemic struck, the number of customers using its branches has fallen by a third in the last five years. Nine in ten (90%) of all customer contact with HSBC is now over the phone, internet or smartphone. Medway's other HSBC branches in Chatham High Street and Strood High Street will remain open as usual. Photo: Google Maps
MISS Waters
20/1/2021 17:40:08
After banking with hsbc and preciously Midland for 37 years I find myself with the posibility of having to change banks as I am a people person but will not go to Chatham. Comments are closed.
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