Gillingham's HSBC branch has permanently closed due to a decline in customer footfall.
The High Street bank closed its doors for the final time on Friday, 16 July as part of an overhaul of how remaining HSBC branches will operate. Its closure comes just weeks after it was revealed that the HSBC in Chatham High Street will lose its counters and shift to self-service machines only. HSBC says the decision reflected "local market trends, customer behaviour and branch usage", which will see 82 branches across the country close this year. Jackie Uhi, HSBC UK’s Head of Network said: “We know there will always be a need for face-to-face customer support and the evolution of our branches very much takes that into account. “Making sure we have a sustainable branch network is essential to us, and decisions to close branches are not taken lightly. "By ensuring we have the most suitable branch format in each specific local market that we serve, we will ensure that we are in good shape to meet the challenges ahead.” HSBC says that even before the Covid-19 pandemic struck, the number of customers using its branches has fallen by a third in the last five years. Nine in ten (90%) of all customer contact with HSBC is now over the phone, internet or smartphone. Medway's other HSBC branches in Chatham High Street and Strood High Street remain open as usual. Comments are closed.
|
Archive
August 2023
|